1. Help Center Home
  2. Billing & Claims Management
  3. Electronic Claims & Office Ally Clearinghouse

How do I enroll for an Office Ally account?

This page will explain how to enroll for an Office Ally account. You will only need to create 1 Office Ally account even if you have multiple Providers in your office.

Existing Office Ally Clients Please Note:  If you are an existing Office Ally client, you will need to contact Office Ally directly at (360) 975-7000 and have them set up your SFTP connection. After receiving your SFTP credentials, you will need to complete Steps 2 and 3 below. 


STEP 1. Enroll for a free Office Ally account.

Be sure to follow the instructions outlined below while completing your Office Ally enrollment application to ensure that your account is associated with ChiroFusion.

Check your email for a donotreply@officeally.com with a subject line of "Office Ally Account Verification."

Fill out all fields as they are all required. Ensure that you write down the username & password you create as you will need them later on

Ensure that you select you are an authorized representative of the practice. 

Fill & Sign the Business Associate Agreement and confirm your information by clicking "Finish".


Get the username & password you wrote down in order to log in to your account to finish the enrollment process.

Once logged in you'll get a screen with a "Get Started" button.

Make sure you only have the Service Center option and not any of the other services.

You can choose to have Office Ally drop claims filed electronically to paper if the payer does not accept electronic claims. Note: there is a $0.45 fee for each claim dropped to paper.

You will need to make sure that you select "Create claims using my current system". Then type in ChiroFusion and select from the list of EHR software. 

Select the type of claims you'll be filing. (Professional Claims CMS-1500/837P)

Finally, you will get a message telling you that your SFTP account is being created. Click done and that will redirect you to your Service Center.


STEP 2. Complete the ERA Transfer Form.

This is required for all new and existing Office Ally clients regardless of whether or not you have already established ERAs or will do so in the future (see below: be sure to enter the username for your Office Ally account in the indicated field). It is very important that you list all NPIs that you bill with.


STEP 3. Connect your Office Ally account with ChiroFusion


Please Note: Office Ally will send you two sets of logins. The one needed for this step is the SFTP Username and Password that they will send to you in two separate emails. 

Once the accounts are linked there is no need to log into your separate Office Ally clearinghouse account in order to manage or view your e-claims. All claims management will take place in your ChiroFusion account once you have completed the above step.

All clients utilizing a ChiroFusion account for e-claims must complete this process. This also applies to any client who plans on utilizing e-claims in the future at any time.

*** It is important to complete the above process as soon as possible. You will not be able to file electronic claims through your ChiroFusion account until this entire process is completed and your account is connected ***

Once you have completed all 3 steps you should be good to go! If you have any questions, please contact us at www.chirofusionhelp.com


* Office Ally is a free clearinghouse solution. The only time a cost is associated with Office Ally is when a provider is billing 50% or more claims a month to payers that are non-participating payers. Office Ally offers a full list of these non-par payers. The monthly flat fee is $35/month if you are billing 50% or more to Non-Par payers and this invoice is an Office Ally charge that will be billed to you directly and not associated with ChiroFusion.