--- title: I posted an insurance check to the wrong payer. How do I fix this? description: Learn how to correct an ERA that was posted to the incorrect payer within your ChiroFusion account. --- [Skip to content](https://help.chirofusionsoftware.com/knowledge/i-posted-an-insurance-check-to-the-wrong-payer.-how-do-i-fix-this#main-content) English Show submenu for translations [SUBMIT A SUPPORT TICKET](https://help.chirofusionsoftware.com/knowledge/kb-tickets/new?hsLang=en) [![chirofusion-transparent-logo.png\]](https://help.chirofusionsoftware.com/hs-fs/hubfs/chirofusion-transparent-logo.png?height=31&name=chirofusion-transparent-logo.png)](https://help.chirofusionsoftware.com/migration/knowledge?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations - [SUBMIT A SUPPORT TICKET](https://help.chirofusionsoftware.com/knowledge/kb-tickets/new) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center Home](https://help.chirofusionsoftware.com/knowledge?hsLang=en) 2. [Billing & Claims Management](https://help.chirofusionsoftware.com/knowledge/billing-claims-management?hsLang=en) 3. [EOB Posting & ERAs](https://help.chirofusionsoftware.com/knowledge/billing-claims-management?hsLang=en#eob-posting-eras) # I posted an insurance check to the wrong payer. How do I fix this? ## Learn how to correct an ERA or insurance check that was posted to the wrong payer, including steps for both open and closed checks. This article and video demonstrate how to correct an insurance check or ERA that was posted to the wrong insurance payer. The guide covers two common scenarios: when the ERA has already been posted and the check has been closed, and when the ERA has been posted but the check remains open. You'll learn how to reopen or delete the associated check, unpost the ERA, assign the correct payer, repost the ERA, and close the check to ensure accurate reporting and patient ledger balances. **Note:** If you are working with a manually entered insurance check or EOB (not an ERA), the check must be deleted and re-entered under the correct payer. ### **Scenario 1: ERA was posted and the check has already been closed** Step 1: Reopen the Insurance Check 1. Navigate to Billing \> Claims Center \> EOB-Payments. 2. Select the **Closed Checks** filter. 3. Enter the check number (or the last four digits) and click **Search**. 4. Locate the check and select the checkbox beside it. 5. Click **Revert**. Step 2: Delete the Reopened Check 1. Select the **Open Checks** filter. 2. Locate the check. 3. Select the checkbox beside the check. 4. Click **Delete**. > **Important:** Deleting the check is required before unposting and reposting the ERA. Failure to do so can result in duplicate claim entries. Step 3: Unpost the ERA 1. Navigate to the **ERA** tab. 2. Select the **Posted Checks** filter. 3. Click **Clear** if necessary to remove the date range filter. 4. Search for the ERA using the check number. 5. Select the ERA. 6. Click **Unpost**. The ERA will move to the **Unposted** filter. Step 4: Repost the ERA to the Correct Payer 1. Select the **Unposted** filter. 2. Locate the ERA. 3. Choose the correct insurance payer from the **Insurance Payer** dropdown. 4. Click **Post**. Step 5: Review and Close the Check 1. Review the reposted check for accuracy. 2. Make any necessary adjustments. 3. Close the check. --- ### **Scenario 2: ERA was posted to the wrong payer, but the check is still open** Step 1: Delete the Open Check 1. Navigate to **Billing \> Claims Center \> EOB-Payments**. 2. Select the **Open Checks** filter. 3. Locate the check and note the check number. 4. Select the checkbox beside the check. 5. Click **Delete**. Step 2: Unpost the ERA 1. Navigate to the **ERA** tab. 2. Select the **Posted Checks** filter. 3. Click **Clear** if necessary. 4. Locate the ERA using the check number. 5. Select the ERA. 6. Click **Unpost**. Step 3: Repost the ERA to the Correct Payer 1. Select the **Unposted** filter. 2. Locate the ERA. 3. Select the correct insurance payer from the **Insurance Payer** dropdown. 4. Click **Post**. Step 4: Review and Close the Check 1. Verify that the ERA has been reposted correctly. 2. Review any claim details as needed. 3. Close the check. - [General](https://help.chirofusionsoftware.com/knowledge/general?hsLang=en) - [Billing & Claims Management](https://help.chirofusionsoftware.com/knowledge/billing-claims-management?hsLang=en#main-content) - [EOB Posting & ERAs](https://help.chirofusionsoftware.com/knowledge/billing-claims-management?hsLang=en#eob-posting-eras) # ChiroFusion Phone support is limited to clients with a support plan. Copyright © 2026, ChiroFusion