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How do I refile a claim with unpaid charges?
This article describes the steps required to refile a claim that was not paid in full by a Payer.
There are times when a Payer will send a partial payment for a claim while rejecting certain charges. In this case, you will need to perform the following steps.
- Post a partial payment.
- Place the claim into refile status.
- Make any necessary edits to the claim file.
- Refile the claim to only include the charges that have not been paid.
This video will walk you through the process of posting partial payments and refiling a corrected claim with an unpaid balance.