How do I post a Secondary check, when the system says "No claim exists"?

This article will walk you through the process of adding a Secondary insurance policy to a patient's profile and how to post any remaining balance from the Primary insurance policy to the Secondary policy.

In most cases, when you receive a Primary EOB from a Payer, you will post the payment in the system and move the remaining balance to the patient. If there is no Secondary Payer listed on the patient's profile, the check and date of service will close. 

The video below will walk you through the process of adding a Secondary policy to a patient's profile, and how to re-open a claim and post any remaining balance to the Secondary policy.