How do I apply a $0 EOB from a Payer as a check or as a denial and close an insurance claim

This article will show you how to apply a $0.00 EOB as a check and how to manage a denial by transferring the balance to the patient.

When a Payer sends a $0.00 EOB, it's because the allowable amount has been applied to the patient's deductible or that the claim has been denied. If you do not expect any further payment from the payer, you can post the EOB and move the responsibility to the patient.

Input allowed amount, payment of $0.00 and Adj Type. Click on the Resp Party drop-down menu and select PATIENT.

Zero dollar EOB_Resp Party Patient

When you are done entering the details, you can apply the payment and close the check.

Apply Payment_Close Check

Once the check has been closed, the balance due will be reflected under the patient balance column within the patient's account.

Patient Accounting Patient Balance