Error when posting Secondary check: 'Allowed amount cannot be greater than...'

The error message "Allowed Amount Cannot Be Greater Than Remittance" is usually due to one of two reasons.

1. The Primary check posted with an 'Allowable' amount that is less than the total payments you are attempting to post.
   
   The total 'Allowable' amount governs the total payment the system is expecting to receive from all parties (inclusive of patient responsibility). You will need to verify the total 'Allowable' amount that was entered from your Primary insurance check by going to Billing > Patient Accounting and clicking on the date of service for the encounter, or by going to Billing > Payments > EOB Summary and looking up the check. If the allowable amount was entered incorrectly, you can revert the check on the EOB Summary page.
   
   Once you have made the necessary edits and closed the Primary check to show a total 'Allowable' amount that will accommodate both checks, you will be able to post your Secondary payment.
   
   
   
2. The patient has a co-pay amount assigned as a patient responsibility and the EOB payments exceed the remaining insurance balance. 
   
   If you filed a claim with a co-pay applied and have received EOB payments totaling more than expected, there may not be enough balance remaining under 'Insurance' balance. You have the ability to edit the co-pay and deselecting the 'Apply Co-Pay'. See video below for further help: